Tourism & Hospitality Fundamentals

Travel, Tourism, Culture & Survival · Intermediate · 40 hours

The foundations of tourism and hospitality: the tourism system, the accommodation and food sectors, service, marketing, sustainability and the South African industry.

What you'll learn

• Understand the tourism system and its sectors
• Know the basics of hospitality and accommodation
• Deliver good service in tourism
• Understand tourism marketing and sustainability
• Understand the South African tourism industry

Course modules

• Module 1: Introduction to Tourism
• Module 2: The Tourism System
• Module 3: Hospitality Basics
• Module 4: The Accommodation Sector
• Module 5: Food & Beverage
• Module 6: Customer Service in Tourism
• Module 7: Tourism Marketing
• Module 8: Sustainable Tourism
• Module 9: Tourism in South Africa
• Module 10: Careers in Tourism
• Module 11: Core Concepts in Depth
• Module 12: Common Mistakes & How to Avoid Them
• Module 13: Tools, Resources & Templates
• Module 14: Standards, Quality & Best Practice
• Module 15: Health, Safety & Ethics
• Module 16: Case Study: A South African Example
• Module 17: Communication & Working with Others
• Module 18: Staying Current & Continuing to Learn
• Module 19: Capstone Project
• Module 20: Review, Assessment & Next Steps

Unlock this course for R19 on any phone. A certificate is optional (from R39).