Quality Function Deployment (QFD)

Quality · Advanced · 40 hours

Translating the voice of the customer into design: the house of quality, customer and technical requirements, the Kano model and the QFD phases.

What you'll learn

• Understand QFD and the voice of the customer
• Build a house of quality
• Prioritise requirements
• Understand the QFD phases and Kano model
• Apply QFD in practice

Course modules

• Module 1: Introduction to QFD
• Module 2: Voice of the Customer
• Module 3: The House of Quality
• Module 4: Building the House
• Module 5: Prioritisation
• Module 6: QFD Phases
• Module 7: The Kano Model
• Module 8: Benefits & Challenges
• Module 9: QFD & Design
• Module 10: QFD in Practice
• Module 11: Core Concepts in Depth
• Module 12: Common Mistakes & How to Avoid Them
• Module 13: Tools, Resources & Templates
• Module 14: Standards, Quality & Best Practice
• Module 15: Health, Safety & Ethics
• Module 16: Case Study: A South African Example
• Module 17: Communication & Working with Others
• Module 18: Staying Current & Continuing to Learn
• Module 19: Capstone Project
• Module 20: Review, Assessment & Next Steps

Unlock this course for R19 on any phone. A certificate is optional (from R39).