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Total Quality Management (TQM)
Quality · Intermediate · 40 hours
An organisation-wide approach to quality: customer focus, leadership, employee involvement, the process approach, continuous improvement and implementing TQM.
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What you'll learn Understand the principles of TQM Apply customer focus and continuous improvement Understand the role of leadership and people Use TQM tools and techniques Understand implementing TQM in practice Course modules Module 1: Introduction to TQM Module 2: Principles of TQM Module 3: Customer Focus Module 4: Leadership & Culture Module 5: Employee Involvement Module 6: Continuous Improvement Module 7: The Process Approach Module 8: TQM Tools & Techniques Module 9: Implementing TQM Module 10: TQM in Practice Module 11: Core Concepts in Depth Module 12: Common Mistakes & How to Avoid Them Module 13: Tools, Resources & Templates Module 14: Standards, Quality & Best Practice Module 15: Health, Safety & Ethics Module 16: Case Study: A South African Example Module 17: Communication & Working with Others Module 18: Staying Current & Continuing to Learn Module 19: Capstone Project Module 20: Review, Assessment & Next Steps Unlock this course for R19 on any phone. A certificate is optional (from R39).
Bluezone Institute — low-cost e-learning for South Africa. Courses unlock for R19; certificates are optional and separate. Certificates are not accredited or NQF/SAQA-registered.