Quality Management

Quality · Intermediate · 40 hours

Understand and apply the principles of quality management — customer focus, process approach, ISO 9001, quality tools and continual improvement.

What you'll learn

• Explain the principles of quality management
• Understand ISO 9001 and quality systems
• Apply core quality tools
• Manage non-conformance and corrective action
• Drive continual improvement

Course modules

• Module 1: Introduction to Quality Management
• Module 2: Quality Management Principles
• Module 3: ISO 9001 & Standards
• Module 4: Process Management
• Module 5: Quality Planning
• Module 6: Quality Control & Assurance
• Module 7: Tools for Quality
• Module 8: Non-conformance & Corrective Action
• Module 9: Customer Satisfaction
• Module 10: Continual Improvement
• Module 11: Core Concepts in Depth
• Module 12: Common Mistakes & How to Avoid Them
• Module 13: Tools, Resources & Templates
• Module 14: Standards, Quality & Best Practice
• Module 15: Health, Safety & Ethics
• Module 16: Case Study: A South African Example
• Module 17: Communication & Working with Others
• Module 18: Staying Current & Continuing to Learn
• Module 19: Capstone Project
• Module 20: Review, Assessment & Next Steps

Unlock this course for R19 on any phone. A certificate is optional (from R39).