IT Support Fundamentals

Office, Digital & Business Skills · Beginner · 150–180 hours

The entry point to an IT support career — troubleshooting, networking, operating systems, system administration and customer support.

What you'll learn

• Diagnose and resolve common hardware and software problems
• Understand networking, operating systems and the cloud
• Perform core system administration tasks
• Apply IT security and customer-service best practice
• Prepare for an IT support certification

Course modules

• Module 1: Introduction to IT Support
• Module 2: Computer Hardware Basics
• Module 3: Operating Systems Fundamentals
• Module 4: Networking Fundamentals
• Module 5: Software & Application Management
• Module 6: Troubleshooting Methodology
• Module 7: System Administration
• Module 8: IT Security Basics
• Module 9: Customer Service in IT
• Module 10: Career Readiness & Certification
• Module 11: Core Concepts in Depth
• Module 12: Common Mistakes & How to Avoid Them
• Module 13: Tools, Resources & Templates
• Module 14: Standards, Quality & Best Practice
• Module 15: Health, Safety & Ethics
• Module 16: Case Study: A South African Example
• Module 17: Communication & Working with Others
• Module 18: Staying Current & Continuing to Learn
• Module 19: Capstone Project
• Module 20: Review, Assessment & Next Steps

Unlock this course for R19 on any phone. A certificate is optional (from R39).