Professional Customer Service & Retail Operations

Customer Service & Contact Centre Readiness · Beginner · 20 hours

Build the mindset and skills for exceptional customer service in retail, call centres, hospitality and any customer-facing South African business.

What you'll learn

• Deliver service that builds customer loyalty
• Communicate clearly and professionally
• Handle complaints and difficult customers
• Understand retail operations and point of sale
• Work effectively as part of a service team

Course modules

• Module 1: The Service Mindset
• Module 2: Communication Essentials
• Module 3: First Impressions & Body Language
• Module 4: Understanding Customer Needs
• Module 5: Handling Complaints
• Module 6: Difficult & Diverse Customers
• Module 7: Retail Operations Basics
• Module 8: Point of Sale & Cash Handling
• Module 9: Teamwork & Working Under Pressure
• Module 10: Building Loyalty & Your Career
• Module 11: Core Concepts in Depth
• Module 12: Common Mistakes & How to Avoid Them
• Module 13: Tools, Resources & Templates
• Module 14: Standards, Quality & Best Practice
• Module 15: Health, Safety & Ethics
• Module 16: Case Study: A South African Example
• Module 17: Communication & Working with Others
• Module 18: Staying Current & Continuing to Learn
• Module 19: Capstone Project
• Module 20: Review, Assessment & Next Steps

Unlock this course for R19 on any phone. A certificate is optional (from R39).