Hospitality & Tourism Service

Business, Finance & Management · Introductory · Self-paced

Service skills for South Africa's tourism and hospitality industry — guest service, front office, food and beverage, housekeeping and guiding.

What you'll learn

• Deliver excellent guest service
• Work in front office, F&B and housekeeping roles
• Understand tour guiding and SA attractions
• Apply health, safety and hygiene standards
• Build a career in hospitality and tourism

Course modules

• Module 1: Introduction to Hospitality & Tourism
• Module 2: Customer Service Excellence
• Module 3: Front Office & Reception
• Module 4: Food & Beverage Service
• Module 5: Housekeeping & Accommodation
• Module 6: Tour Guiding Basics
• Module 7: Health, Safety & Hygiene
• Module 8: Handling Complaints & Diverse Guests
• Module 9: Tourism Marketing & Selling
• Module 10: Careers in Hospitality & Tourism
• Module 11: Core Concepts in Depth
• Module 12: Common Mistakes & How to Avoid Them
• Module 13: Tools, Resources & Templates
• Module 14: Standards, Quality & Best Practice
• Module 15: Health, Safety & Ethics
• Module 16: Case Study: A South African Example
• Module 17: Communication & Working with Others
• Module 18: Staying Current & Continuing to Learn
• Module 19: Capstone Project
• Module 20: Review, Assessment & Next Steps

Unlock this course for R19 on any phone. A certificate is optional (from R39).