Retail Management

Business, Finance & Management · Beginner–Intermediate · 30 hours

Run a profitable retail operation — store operations, merchandising, inventory, retail finance and team leadership in the South African retail sector.

What you'll learn

• Manage day-to-day store operations
• Apply merchandising and visual display
• Control inventory and reduce shrinkage
• Understand retail finance and KPIs
• Lead and roster a retail team

Course modules

• Module 1: The Retail Environment
• Module 2: Store Operations
• Module 3: Merchandising & Display
• Module 4: Inventory Management
• Module 5: Loss Prevention
• Module 6: Retail Finance
• Module 7: Customer Service Excellence
• Module 8: Team Leadership in Retail
• Module 9: Retail Marketing
• Module 10: Retail in SA & Compliance
• Module 11: Core Concepts in Depth
• Module 12: Common Mistakes & How to Avoid Them
• Module 13: Tools, Resources & Templates
• Module 14: Standards, Quality & Best Practice
• Module 15: Health, Safety & Ethics
• Module 16: Case Study: A South African Example
• Module 17: Communication & Working with Others
• Module 18: Staying Current & Continuing to Learn
• Module 19: Capstone Project
• Module 20: Review, Assessment & Next Steps

Unlock this course for R19 on any phone. A certificate is optional (from R39).