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Intercultural Communication in Tourism
Travel, Tourism, Culture & Survival · Intermediate · 40 hours
Communicating across cultures: understanding culture and cultural differences, cross-cultural effectiveness, verbal and non-verbal communication, overcoming barriers and managing conflict.
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What you'll learn Understand intercultural communication Understand culture and cultural differences Communicate effectively across cultures Overcome communication barriers Serve international guests and manage conflict Course modules Module 1: Introduction to Intercultural Communication Module 2: Understanding Culture Module 3: Cultural Differences Module 4: Cross-Cultural Effectiveness Module 5: Verbal & Non-Verbal Communication Module 6: Overcoming Barriers Module 7: Serving International Guests Module 8: Managing Cross-Cultural Conflict Module 9: Building Cultural Awareness Module 10: Intercultural Communication in Practice Module 11: Core Concepts in Depth Module 12: Common Mistakes & How to Avoid Them Module 13: Tools, Resources & Templates Module 14: Standards, Quality & Best Practice Module 15: Health, Safety & Ethics Module 16: Case Study: A South African Example Module 17: Communication & Working with Others Module 18: Staying Current & Continuing to Learn Module 19: Capstone Project Module 20: Review, Assessment & Next Steps Unlock this course for R19 on any phone. A certificate is optional (from R39).
Bluezone Institute — low-cost e-learning for South Africa. Courses unlock for R19; certificates are optional and separate. Certificates are not accredited or NQF/SAQA-registered.