Conflict Resolution & Difficult Conversations

Short course · Foundation

Handle disagreement and tension calmly and fairly — the skills to work through conflict, hold difficult conversations and reach workable outcomes. A short, practical course.

What you+ll learn

• Understand what drives conflict
• Stay calm in tense moments
• Hold a difficult conversation
• Find common ground
• Reach fair resolutions

Course modules

• Module 1: Understanding Conflict
• Module 2: Staying Calm
• Module 3: Difficult Conversations
• Module 4: Reaching Resolution

A short course — R19 to unlock, not an accredited qualification.