Performance Excellence Models (Baldrige & EFQM)

Quality · Advanced · 40 hours

Frameworks for organisational excellence: the Baldrige Criteria, the EFQM model, self-assessment, benchmarking and quality awards.

What you'll learn

• Understand performance excellence models
• Know the Baldrige framework
• Know the EFQM model
• Understand self-assessment and benchmarking
• Understand quality awards

Course modules

• Module 1: Introduction to Excellence Models
• Module 2: The Baldrige Framework
• Module 3: Baldrige Categories
• Module 4: The EFQM Model
• Module 5: EFQM Structure
• Module 6: Self-Assessment
• Module 7: Benchmarking
• Module 8: Quality Awards
• Module 9: Driving Excellence
• Module 10: Excellence in Practice
• Module 11: Core Concepts in Depth
• Module 12: Common Mistakes & How to Avoid Them
• Module 13: Tools, Resources & Templates
• Module 14: Standards, Quality & Best Practice
• Module 15: Health, Safety & Ethics
• Module 16: Case Study: A South African Example
• Module 17: Communication & Working with Others
• Module 18: Staying Current & Continuing to Learn
• Module 19: Capstone Project
• Module 20: Review, Assessment & Next Steps

Unlock this course for R19 on any phone. A certificate is optional (from R39).