Quality Economics & Cost of Quality (COQ)

Quality · Intermediate · 40 hours

The economics of quality: the prevention–appraisal–failure model, the cost of poor quality, measuring and reporting COQ, and optimising quality costs.

What you'll learn

• Understand the cost of quality concept
• Know the PAF cost categories
• Understand the cost of poor quality
• Measure and report COQ
• Optimise quality costs

Course modules

• Module 1: Introduction to Cost of Quality
• Module 2: The PAF Model
• Module 3: Prevention Costs
• Module 4: Appraisal Costs
• Module 5: Internal Failure Costs
• Module 6: External Failure Costs
• Module 7: Cost of Poor Quality
• Module 8: Measuring & Reporting COQ
• Module 9: Optimising Quality Costs
• Module 10: COQ in Practice
• Module 11: Core Concepts in Depth
• Module 12: Common Mistakes & How to Avoid Them
• Module 13: Tools, Resources & Templates
• Module 14: Standards, Quality & Best Practice
• Module 15: Health, Safety & Ethics
• Module 16: Case Study: A South African Example
• Module 17: Communication & Working with Others
• Module 18: Staying Current & Continuing to Learn
• Module 19: Capstone Project
• Module 20: Review, Assessment & Next Steps

Unlock this course for R19 on any phone. A certificate is optional (from R39).