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Quality Philosophies (Deming, Juran, Crosby, Feigenbaum)
Quality · Intermediate · 40 hours
The thinking of the great quality gurus: Deming's system and 14 points, Juran's trilogy, Crosby's zero defects, Feigenbaum's total quality control, and others.
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What you'll learn Understand the major quality philosophies Know Deming's and Juran's contributions Understand Crosby and Feigenbaum Compare the philosophies Apply the gurus' lessons to organisations Course modules Module 1: The Quality Gurus Module 2: W. Edwards Deming Module 3: Deming's System Module 4: Joseph Juran Module 5: Philip Crosby Module 6: Crosby's Four Absolutes Module 7: Armand Feigenbaum Module 8: Other Contributors Module 9: Comparing the Philosophies Module 10: Applying the Philosophies Module 11: Core Concepts in Depth Module 12: Common Mistakes & How to Avoid Them Module 13: Tools, Resources & Templates Module 14: Standards, Quality & Best Practice Module 15: Health, Safety & Ethics Module 16: Case Study: A South African Example Module 17: Communication & Working with Others Module 18: Staying Current & Continuing to Learn Module 19: Capstone Project Module 20: Review, Assessment & Next Steps Unlock this course for R19 on any phone. A certificate is optional (from R39).
Bluezone Institute — low-cost e-learning for South Africa. Courses unlock for R19; certificates are optional and separate. Certificates are not accredited or NQF/SAQA-registered.