CV Writing & Job Interview Skills

Customer Service & Contact Centre Readiness · Beginner · Self-paced

Stand out in South Africa's competitive job market — write a strong CV, apply effectively, and perform with confidence in interviews.

What you'll learn

• Identify your skills and the right opportunities
• Write a strong, tailored CV and cover letter
• Apply effectively online and in person
• Prepare for and perform well in interviews
• Make a strong start and keep a job

Course modules

• Module 1: Introduction to the Job Search
• Module 2: Understanding Yourself
• Module 3: Writing a Strong CV
• Module 4: Tailoring CV & Cover Letter
• Module 5: Online Applications & Profiles
• Module 6: Preparing for Interviews
• Module 7: Interview Skills & Body Language
• Module 8: Answering Tough Questions
• Module 9: After the Interview
• Module 10: Workplace Readiness
• Module 11: Core Concepts in Depth
• Module 12: Common Mistakes & How to Avoid Them
• Module 13: Tools, Resources & Templates
• Module 14: Standards, Quality & Best Practice
• Module 15: Health, Safety & Ethics
• Module 16: Case Study: A South African Example
• Module 17: Communication & Working with Others
• Module 18: Staying Current & Continuing to Learn
• Module 19: Capstone Project
• Module 20: Review, Assessment & Next Steps

Unlock this course for R19 on any phone. A certificate is optional (from R39).