Workplace Readiness & Professional Communication

Customer Service & Contact Centre Readiness · Beginner · 15 hours

Develop the professional communication South African employers demand — business email, telephone etiquette, workplace relationships and career presentation.

What you'll learn

• Write clear, professional business communication
• Handle phone and email etiquette confidently
• Build strong workplace relationships
• Present yourself professionally for jobs
• Manage time and act with integrity at work

Course modules

• Module 1: What Employers Expect
• Module 2: Business Email Writing
• Module 3: Telephone Etiquette
• Module 4: Professional Writing & Tone
• Module 5: Workplace Relationships
• Module 6: Time Management
• Module 7: Meetings & Listening
• Module 8: CVs & Job Applications
• Module 9: Interview Skills
• Module 10: Integrity & Workplace Ethics
• Module 11: Core Concepts in Depth
• Module 12: Common Mistakes & How to Avoid Them
• Module 13: Tools, Resources & Templates
• Module 14: Standards, Quality & Best Practice
• Module 15: Health, Safety & Ethics
• Module 16: Case Study: A South African Example
• Module 17: Communication & Working with Others
• Module 18: Staying Current & Continuing to Learn
• Module 19: Capstone Project
• Module 20: Review, Assessment & Next Steps

Unlock this course for R19 on any phone. A certificate is optional (from R39).