Quality Management & Auditing

Business, Finance & Management · Intermediate · 30 hours

Build and audit quality management systems — ISO 9001, process approach, internal auditing and continual improvement, for South African organisations.

What you'll learn

• Explain quality management principles
• Understand ISO 9001 requirements
• Apply the process approach
• Plan and conduct internal audits
• Drive continual improvement

Course modules

• Module 1: Quality Fundamentals
• Module 2: Quality Management Principles
• Module 3: ISO 9001 Overview
• Module 4: The Process Approach
• Module 5: Risk-Based Thinking
• Module 6: Documentation & Records
• Module 7: Internal Audit Planning
• Module 8: Conducting Audits
• Module 9: Corrective Action & Improvement
• Module 10: Quality in the SA Context
• Module 11: Core Concepts in Depth
• Module 12: Common Mistakes & How to Avoid Them
• Module 13: Tools, Resources & Templates
• Module 14: Standards, Quality & Best Practice
• Module 15: Health, Safety & Ethics
• Module 16: Case Study: A South African Example
• Module 17: Communication & Working with Others
• Module 18: Staying Current & Continuing to Learn
• Module 19: Capstone Project
• Module 20: Review, Assessment & Next Steps

Unlock this course for R19 on any phone. A certificate is optional (from R39).